Privacy Policy

At Viralla, we respect your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, contact customer support, subscribe to communications, or interact with our store.

Information We Collect

We collect information needed to process orders and provide customer service. This may include your name, email address, phone number, shipping address, billing address, order details, payment-related information, and any information you choose to provide when contacting us.

We may also collect technical and usage information, such as your IP address, device information, browser type, pages viewed, referring pages, and interactions with our website.

How We Use Your Information

We use your information to:

Process and fulfill orders
Confirm payments and help prevent fraud
Arrange shipping and delivery
Provide customer support
Send order confirmations, shipping updates, and service-related messages
Improve our website, products, and customer experience
Send marketing emails when you subscribe or otherwise consent
Measure advertising performance and understand how visitors use our website

Cookies and Tracking Technologies

We may use cookies, analytics tools, pixels, and similar technologies to operate our website, improve performance, understand customer behavior, and support advertising or remarketing.

You can usually manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Advertising and Analytics

Viralla may use advertising and analytics services, including services such as Google Analytics, Google Ads, Meta, or similar platforms. These services may collect information about your visit and interactions with our website to help us measure performance, improve our store, and show relevant advertising.

How We Share Information

We may share necessary information with trusted service providers that help us operate our store and serve customers. These may include:

Shopify and ecommerce platform providers
Payment processors
Shipping and fulfillment providers
Email and customer support services
Advertising and analytics providers
Fraud prevention and security services
Legal, compliance, or regulatory authorities when required

We do not sell customer personal information in the traditional sense. However, some privacy laws may define certain advertising or analytics activities as a “sale,” “sharing,” or “targeted advertising.” You may contact us to ask about available privacy choices.

Your Choices

You may unsubscribe from marketing emails by using the unsubscribe link in our emails. You may also manage cookies through your browser settings or advertising preferences through the relevant advertising platforms.

You may contact us to request access, correction, or deletion of your personal information, subject to applicable law and verification requirements.

International Customers

Because Viralla supports international orders, your information may be processed by service providers in different countries as needed to complete payment, fulfill your order, provide support, or operate our store.

Data Security

We use reasonable measures and trusted service providers to help protect customer information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to process orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, help prevent fraud, and improve our services.

Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

U.S. State Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable U.S. state privacy laws, such as the right to request access, correction, deletion, or information about how your personal information is used. To submit a request, please contact us at info@Viralla.net.