Shipping Policy

At Viralla, we want your artificial flowers, faux greenery, dried botanicals, vases, and styling essentials to arrive safely and clearly. Please review our shipping policy before placing your order.

Order Processing Time

Most orders are processed within 1-3 business days after payment is confirmed. Business days are Monday through Friday, excluding major U.S. holidays.

During peak seasons, promotional periods, or holiday weeks, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to notify you by email.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery times depend on the destination and shipping method selected at checkout.

Domestic and international delivery times are estimates only and are not guaranteed. Large items, oversized stems, wreaths, garlands, trees, vases, and items shipped in separate packages may require additional transit time. Carrier delays, customs processing, weather, holidays, or address issues may also affect delivery timing.

Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your purchase.

Some oversized, fragile, heavy, or multi-box items may require additional shipping or handling charges. These charges, when applicable, will be shown at checkout.

International Shipping

Viralla supports international shipping to eligible destinations shown at checkout.

If your address is not accepted at checkout, we may not currently offer shipping to that country or region.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other destination-country charges may apply depending on local regulations. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking updates to appear after the carrier receives your package.

Multiple Shipments

Some orders may ship in multiple packages, especially when they include large stems, vases, trees, wreaths, garlands, or items from different fulfillment locations. If your order ships separately, you may receive more than one tracking number.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an address error, please contact us as soon as possible. We will try to help, but once an order has been processed or shipped, we cannot guarantee that the address can be changed.

Viralla is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Missing, or Delayed Packages

If your tracking information shows that your package was delivered but you did not receive it, please first check around your delivery location, with household members, neighbors, building staff, or the carrier.

If you still cannot locate the package, please contact us so we can help you review the issue. Viralla is not responsible for carrier delays or lost packages marked as delivered, but we will do our best to assist.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged packaging, item, and shipping label.

Please keep the original packaging until the issue is resolved, as it may be required for review.

Shipping Areas

Viralla currently ships to addresses available at checkout. We do not ship to every country or region. If your address is not accepted at checkout, we may not currently offer shipping to that location.