Return & Refund Policy

We want you to feel informed before placing an order with Viralla. This page explains how to request a return, what to do if an item arrives damaged, and how refunds are reviewed.

Return Request Window

If you would like to request a return, please contact us within 21 days of delivery. Please do not send items back without contacting us first.

How to Start a Return

To request a return, email info@Viralla.net and include your order number, the item name, and the reason for your request. We will review the request and provide the next steps if the return is approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.

Refund Review and Processing

Approved refunds are reviewed after the return request and any supporting information have been received. If a return is authorized and the item is received back in accordance with the return instructions, the refund will be processed to the original payment method where applicable.

Financial institutions and payment providers may require additional time to post the refund to your account.

Shipping Charges and Delivery Issues

Shipping times may vary depending on the destination and the selected shipping method. For delivery updates, tracking questions, or shipment-related concerns, please see our Shipping Policy or contact us directly.

Return Support

If you need help with a return or refund request, please contact us at info@Viralla.net. We aim to respond within 1-2 business days.