Terms of Service

Welcome to Viralla. These Terms of Service explain the rules and conditions for using our website and purchasing products from our store.

By using this website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use the website or place an order.

Online Store Terms

You agree to use our website only for lawful purposes. You may not use our website to commit fraud, interfere with website security, transmit harmful code, violate applicable laws, or infringe the rights of others.

Product Information

Viralla sells artificial flowers, faux greenery, dried botanicals, vases, styling essentials, and home decor products. We do our best to display product information, colors, sizes, materials, and images accurately.

Product colors, sizes, textures, and appearance may vary slightly. Variations may occur due to screen settings, lighting, photography, hand measurement, product batches, handmade details, or natural-style materials.

Artificial, Dried, and Preserved Botanicals Notice

Artificial flowers and faux greenery may require light shaping after shipping. Dried and preserved botanicals are delicate and may naturally vary in color, shape, size, or texture.

Minor shedding, small natural variations, and slight breakage may occur with dried or preserved items and are not always considered defects.

Pricing and Availability

Prices, promotions, product availability, and shipping options may change without notice. We reserve the right to correct errors, update product information, or discontinue products at any time.

Viralla may cancel or refuse orders when necessary, including suspected fraud, pricing errors, inventory issues, payment issues, or address problems.

Orders and Payment

After placing an order, you may receive an order confirmation email. This confirmation means we received your order request; it does not guarantee final acceptance or fulfillment.

Payments are processed through secure payment methods supported by Shopify and our payment providers. We do not store full payment card details on our own systems.

Shipping

Shipping times, processing times, shipping rates, and delivery rules are governed by our separate Shipping Policy. Shipping charges, when applicable, are shown at checkout before you complete your purchase.

Please make sure your shipping address is accurate before placing your order. We cannot guarantee address changes after an order has been processed or shipped.

International Orders

Viralla supports eligible international orders. Customers are responsible for complying with local import requirements and for paying any customs duties, import taxes, VAT, brokerage fees, or destination-country charges unless otherwise stated at checkout.

Returns and Refunds

Returns, refunds, damaged items, and cancellation requests are governed by our separate Return & Refund Policy.

Please review the Return & Refund Policy before placing your order so you understand eligibility, timing, return shipping responsibility, and refund processing.

Promotions and Discounts

Discount codes, promotions, and special offers may have expiration dates, limitations, exclusions, or minimum purchase requirements. Unless otherwise stated, promotions cannot be combined and cannot be applied retroactively to previous orders.

Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, design elements, and other materials, belongs to Viralla or the relevant rights holders. You may not copy, reproduce, distribute, or use our content without permission.

Third-Party Links and Services

Our website may include links to third-party websites or use third-party services for payments, shipping, analytics, advertising, or other store functions. These third parties may have their own terms and privacy policies. Viralla is not responsible for third-party websites or services that we do not control.

Limitation of Liability

To the fullest extent permitted by applicable law, Viralla is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, third-party services, shipping delays, or inability to use the website.

Indemnification

You agree to be responsible for claims, damages, losses, or expenses caused by your violation of these Terms of Service, misuse of the website, or violation of applicable law or third-party rights.

Changes to These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page. Continued use of the website after changes are posted means you accept the updated terms.